HELP |
| ACCOUNT Account allows users to setup an account with The Cinema Guild or to login to an existing account to review or update information. An account contains shipping and billing information needed in order to process and deliver a video. With an established account you save time, because you do not have to reenter information each time you purchase from the Website. Please note that you may place an order without setting up an account. |
| SEARCH Search allows users to search the entire Home Video Catalog Section of the Website by descriptive word, author or title. Those looking for information from a section of the Website other than the Film & Video Catalog (i.e., Theatrical Releases or Home Video), should go to that section directly by selecting the corresponding link from the home page. |
| BASKET The basket section keeps a record of items you have selected for purchase during your time browsing our Website. You can always go to this section to review or remove items you have selected. |
| CHECKOUT After you have completed selecting films for purchase and have items in your basket, select "Checkout" to finalize your purchase. When you select checkout you have the opportunity to review items selected for purchase and to enter your shipping & billing information if you do not have an account set up with us or to review your account information if you do. After confirming that the items you have selected and shipping & billing information is correct, you will be asked to provide credit card information (American Express, MasterCard or Visa) or a purchase order number (The Cinema Guild only accepts purchase orders from colleges & universities, public libraries, and K-12 schools & school districts). Selecting "continue" will finalize the transaction. |
| TROUBLESHOOTING Please make sure to have your Cookies setting enabled. This allows our site to 'remember' which items you place in your basket. You may also want to delete any pre-existing cookies (in Internet Explorer, select 'Tools' from the drop-down menu, then 'Internet Options', and press 'Delete Cookies' under 'Temporary Internet Files'). If you are still experiencing problems, please feel free to email us at info@cinemaguild.com or call us directly at (800) 723-5522. |